***** & *******
<p>Have had problems since day 1 with my Twisp device. Finally, after 5 and a bit months, and thousands of Rands spent - I decided enough was enough. Their twitter account told me: "Refund available if still under warranty, original proof of purchase & original packaging is presented." I went to the waterfront with all necessary documentation and items only to be told that no, they don't do refunds. No explanation for their twitter response. Apparently they don't do refunds for hygiene reasons... Surely this only relates to the mouth piece, which is easily replaceable? There is also clear evidence on this site that refunds do occur, after a fight with the company in question. I've since had to leave my device at the waterfront kiosk for it to "be looked at." Money spent on going back and forth to the waterfront, and the truth is I DO NOT WANT ANOTHER TWISP DEVICE. I JUST WANT A REFUND ON THIS POOR AND INFERIOR PRODUCT. The warranty expires in 8 days... I wonder if I'll hear from them before...</p>
UPDATE:
Yesterday, I was told at the kiosk that they needed to keep the device for 24 hours to test it and to see what was wrong with it. They would phone me today to give me more updates. After receiving no phone call, I phoned the kiosk. The staff member had no clue about my device and said he would phone the staff member who I dealt with the day before and phone me straight back. After 45 minutes I had still not received a call and so I went to the Waterfront (AGAIN!).
Upon arrival, he found my device - which had been sitting in the cupboard untouched since the day before. Nobody had looked at it, tested it, anything! He cleaned it, put some liquid in it and told me it was working fine. Although, he still suggested purchasing a new coil, (this was a new coil) to fix the problem that he clearly denied existed. I tested it, and it was not working properly. I was with a friend who tested it, and he concured. We then appeared to be at a crossroads... and all the staff member could suggest, was that I PURCHASE ANOTHER COIL to see if this fixed the problem. Refusing to waste more money on this low-quality product, I was left with no choice but to pick up my, still broken, device and walk away. Thoughts? Suggestions? Advice?
UPDATE:
Yesterday, I was told at the kiosk that they needed to keep the device for 24 hours to test it and to see what was wrong with it. They would phone me today to give me more updates. After receiving no phone call, I phoned the kiosk. The staff member had no clue about my device and said he would phone the staff member who I dealt with the day before and phone me straight back. After 45 minutes I had still not received a call and so I went to the Waterfront (AGAIN!).
Upon arrival, he found my device - which had been sitting in the cupboard untouched since the day before. Nobody had looked at it, tested it, anything! He cleaned it, put some liquid in it and told me it was working fine. Although, he still suggested purchasing a new coil, (this was a new coil) to fix the problem that he clearly denied existed. I tested it, and it was not working properly. I was with a friend who tested it, and he concured. We then appeared to be at a crossroads... and all the staff member could suggest, was that I PURCHASE ANOTHER COIL to see if this fixed the problem. Refusing to waste more money on this low-quality product, I was left with no choice but to pick up my, still broken, device and walk away. Thoughts? Suggestions? Advice?
Hi Jeremy
Thank you for contacting.
We will be getting one of agents to with the store regarding your device, and we will contact you during the course of the day to get more information.
All our devices most certainly come with a 6 Month Warranty, which means the device can be serviced and assessed. During this time if a part is find faulty (excluding coils as these are consumables), the parts are replaced. That said, we look forward to speaking to you further, to get more information on your Device and problem being experienced.
Hi Jeremy
Thank you for contacting.
We will be getting one of agents to with the store regarding your device, and we will contact you during the course of the day to get more information.
All our devices most certainly come with a 6 Month Warranty, which means the device can be serviced and assessed. During this time if a part is find faulty (excluding coils as these are consumables), the parts are replaced. That said, we look forward to speaking to you further, to get more information on your Device and problem being experienced.
A 6 month warranty, but no refund policy? I understand coils are consumables, however when every second or third one simply doesn't work - that's a problem. Sure, if a part is faulty it will be replaced... This can only happen if one is not **** to by the staff and they do actually assess the device. Imagine, as a consumer, you're unhappy with the product. You have endless problems with the product. You are **** to by staff who work for said company. Nobody actually fixes your device and they just keep telling you that it's fine. AND YOU CAN'T GET A REFUND. It's incredible.
A 6 month warranty, but no refund policy? I understand coils are consumables, however when every second or third one simply doesn't work - that's a problem. Sure, if a part is faulty it will be replaced... This can only happen if one is not **** to by the staff and they do actually assess the device. Imagine, as a consumer, you're unhappy with the product. You have endless problems with the product. You are **** to by staff who work for said company. Nobody actually fixes your device and they just keep telling you that it's fine. AND YOU CAN'T GET A REFUND. It's incredible.
UPDATE:
Thank you to Steven, I believe it was, and JP at Twisp Head Office for sorting out the problem. It is much appreciated.
UPDATE:
Thank you to Steven, I believe it was, and JP at Twisp Head Office for sorting out the problem. It is much appreciated.