1 reviews | Active since Apr 2012
Leaking Twisp
Good day, I bought a Twisp from Dischem in the Kolonnade Centre on 02/02/2016. From the moment I started using the device, there was oil leaking into my mouth. At first it was only a very small amount and I thought it might be because it's a new device (this is the first time I ever used a Twisp), but last night the whole container of oil emptied into my mouth. Today I took the device back to Dischem Kolonnade to be replaced seeing that I didn't pay almost a R1000.00 for oil in my mouth. I was then informed that they can't replace it due to the fact that only a Twisp Kiosk can replace it (that is the Twisp policy). This explanation I find utterly unacceptable! Now I have to drive to Brooklyn on my expenses to have it replaced because that is the policy. This is ridiculous and completely unacceptable! I am the customer and I should be able to exchange the product where I bought it, not spend more money on having a faulty product fixed by you!
Hi Jenny
All devices that are purchased, come with a 6 month Warranty. This means that we of course will service, assess and maintain the device during the warranty period for you.
This can only be done at our Twisp stores, as trade vendors, cannot assess the devices themselves.
The problem that you have mentioned can be easily resolved, once taken to one of our stores. Of course, if a faulty part would be found, this would be replaced for you.
Hi Jenny
All devices that are purchased, come with a 6 month Warranty. This means that we of course will service, assess and maintain the device during the warranty period for you.
This can only be done at our Twisp stores, as trade vendors, cannot assess the devices themselves.
The problem that you have mentioned can be easily resolved, once taken to one of our stores. Of course, if a faulty part would be found, this would be replaced for you.