1 reviews | Active since Jan 2013
Leaking device
<p>I own a twisp Aero device. From the start the device's coils would flood and a bubbling noise would come from the coil. The salesperson only commented that "They do that sometimes, just shake the fluid from the coil" which works eventually after a messy process which usually requires wiping the inside of the device with some tissue to ensure that I do not get fluid in my mounth. This however wastes copious quantities of fluid.</p> <p> </p> <p>When I spoke with the salesperson again she told me there was nothing that she could do about it.</p> <p>I am quite unhappy with this product, do not buy one until they fix this problem. You will be shaking out more fluid than actually vaping it and it will require you to keep a pack of twinsavers handy, both for cleaning and tears of frustration!</p>
Hi Karel
We are sorry to hear that you have been experiencing this issue!
There is most certainly maintenance that is needed with the device, to ensure its longevity and best use. We would like to get one of agents to contact you to get some further information to see how we may further assist.
Once tips have been learnt, many of our customers have found the Aero to be an incredible device for their needs!
Best regards,
Hi Karel
We are sorry to hear that you have been experiencing this issue!
There is most certainly maintenance that is needed with the device, to ensure its longevity and best use. We would like to get one of agents to contact you to get some further information to see how we may further assist.
Once tips have been learnt, many of our customers have found the Aero to be an incredible device for their needs!
Best regards,
Customer service contacted me the same day and listened to my issue. I had to go to an outlet and they replaced the defective parts of my device. Great service.
Thanks
Customer service contacted me the same day and listened to my issue. I had to go to an outlet and they replaced the defective parts of my device. Great service.
Thanks
Hi Karel
We are very glad to hear that you were assisted! Thank you so much for the kind words.
Best regards,
Hi Karel
We are very glad to hear that you were assisted! Thank you so much for the kind words.
Best regards,
