LB
Lionel B

1 reviews | Active since Dec 2013

19 May 2015, 20:11

Leaking Atomiser

There is a fault in your atomisers that needs urgent attention.<br> <br> This will be my second atomiser that is leaking from the connections where you secure the glass tank to the atomiser. I have even swapped sides but the leaking continues (they have been fastened properly).<br> <br> I got a new one just over a month ago after the glass broke off from the atomiser so I will go to your kiosk and have it exchanged. (Luckily it falls within the 6 month warranty period).

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply20 May 2015, 09:35
Official
Hello FrozenSoul,

Hi Lionel,

We do apologise to hear about your experience with the atomiser.

Best would be to stop by your nearest Twisp kiosk along with your faulty device and proof of payment so that we can assess it for you and replace it if need be.

Sorry about the inconvenience.

Kindest Regards,
The Twisp Team

Best regards,