incorrect pricing on web page

as per valid emails below. not one phone call to resolve. no refund received. no email reply to complaint. Customer should not be held responsible for your errors on your system!

From: ********** ********** Sent: Friday, 22 December 2017 11:53 AM Subject: Case Ref: 1-29447. Please quote this number in all correspondence

Good Morning,

Twisp has always been known as an awesome product and not knowing if it was a pricing error or a onetime promotion, I opted to purchase the product. I have called the call center on 3 different occasions and sent more than one email trying to find out if this was in fact an error or the actual price, since Monday.

Twisp services have been a complete let down since Monday when I paid for the Purchase. I thought that using the online service would be easier then working with the Twisp Satellite store in the Pavilion, as those attendants there are not always the most helpful.

As per your own terms and conditions : 1.2 We will use our best endeavours to ensure that the Website is current with regards to Goods and that discontinued or sold out Goods are removed from the Website as speedily as possible after the occurrence of such event. We can however not guarantee the availability of the Goods and will notify you if Goods are no longer available and refund any payment received by us in respect of such Goods.

Its taken 5 days for a decent response! I called yesterday, was put on hold for a lifetime and then had my message taken and NO ONE called me back

1.3 We use our best endeavours to ensure that the Website accurately reflects the description, availability, price and colours of the Goods. Please note that colour perception can differ from person to person. Factors such as monitor type, view settings, print variations and personal perceptions do come into play. We shall not be liable to you for any claim, loss or expense relating to a transaction based on any such error of whatsoever nature on the Website (which are not due to our gross negligence), but for refunding you the amounts already paid and received by us only in the event of incorrect pricing.

Surely its not a customer’s problem if there is a pricing inconsistency that is caused by a “bug”. It should not be up to a customer to “help find a bug in the system”, when the company should have people checking changes made on the website and keeping it up to date as per your own terms and conditions.

1.9 Goods ordered and paid for will be delivered to you by courier or registered post, the method of which is determinable at our discretion. The delivery cost for a South African specified delivery address is, unless specifically otherwise stated, deemed included in your purchase price for the Goods. Deliveries will be effected as speedily as practically possible and we endeavour to complete South African deliveries within a period of 7 (seven) days from date of order payment received. We will notify you should there be an unanticipated delay in delivery in excess of 14 (fourteen) days and you will then be afforded a 7 (seven) day period from date of such notification to notify us whether or not to proceed with the delivery. You will in the event of electing to terminate be entitled to a refund of the monies received in respect of the Goods on the basis as set out in below. Delivery periods outside of South Africa will be location dependent. Any delivery queries can be directed by email to: **********

I paid for the order. And delivery. The cash was deducted and I was sent an order number – completing the online sale. Twisp did not notify me at all. No one even called me back after numerous calls due to “ skeleton staff” as per the lady I spoke to yesterday.

Its taken 5 days to find out where the delivery is and only now been told its an error.

Very disappointed in the slow service and lack of communication by the office staff at Twisp.

Kind regards Paige Mitchell

Buying Clerk Etlin International (Pty) Ltd

Tel: +27 31 ********** Fax: +27 31 **********

This email is confidential. If you have received it in error, you are on notice of this status. Please notify us immediately by e-mail and then delete this message from your system. Please do not copy it for any purpose or disclose its contents to any other person; to do so could be a breach of confidence. Internet communications are not secure and therefore Etlin International (Pty) Ltd does not accept responsibility for the contents of this message. Thank you for your assistance

From: Twisp Support ********** Sent: Friday, 22 December 2017 10:06 AM Subject: RE: Delivery Tracking

Good day Paige On Monday, the 18th of December you helped us find a bug in our system that we are most appreciative of. The bug in question was a pricing inconsistency for the Clearo 2 Silver Starter Pack item. As with all the other colors on the system, the Silver version is usually priced at R699.95. However it seems a system synchronization error the night before caused the price for this specific item to be incorrectly set to R0.01. Your initial order helped alert our team to the issue. We corrected the pricing and placed your offer to purchase on hold, as we cannot proceed to fulfill the order under this circumstance. You are welcome to place an order for the same product at the correct price. We have already reversed the incorrect order and your transaction. If you have any questions regarding this transaction, please contact the Customer Support Team on ********** . Apologies for any inconvenience caused and we hope to see you shopping online again soon. Kind regards, The Twisp Team