sP
sulaiman P

1 reviews | Active since Jul 2011

06 Sept 2021, 08:56

Iced mango flavour tastes off

Iced Mango flavour tastes off On Saturday afternoon I sent my wife to purchase me a Pods for my vuse device. We purchased it from pick n pay trade route Mall. The iced mango flavour has a terrible taste. Everytime that I try and smoke it it nauseates me. I always buy the iced mango if there's no cucumber or dark cherry available.So it's not the first time that I smoked the flavour. To make matters worse both the Pods are off.i didn't know that flavour can go bad. I really don't know maybe it's a bad batch. The quality assessment team should look into the matter. I have tried to communicate with the vuse team on the app but no response. Please see How the vuse team can assist me as this is so disappointing... I've been smoking cigarettes since Saturday. Hoping to get some positive feedback from you.

0
Replies (2)
sP
sulaiman P's update07 Sept 2021, 08:50
Reviewer Update
Appalled

These guys just don't care...

I have left several messages for them on their app. Zero response after my review on Hello.

Their after sales service is appalling to say the least.

I would atleast expect a representative of the company to contact me.

Sulaiman Patel
***
***
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply10 Feb 2023, 09:50
Official
Hi, we are so sorry to hear about your experience. This should most certainly not happen. Please feel free to have any Vuse product(s) assessed in store which you find might have any issues.