I wish I could give NO star!... Bad Service & Faulty Products - TWISP NOT WORTH YOUR MONEY

I bought the CUE Twisp on the 28th of November, at Clicks. The don’t want to refund me. They said I must contact Twisp directly. So here goes:

I have had to exchange burning faulty pods several times. I would buy a few pods, and every time half of them are faulty; either it burns, doesn’t drag/pull at all or leaks.

In most of my lunch breaks, I returned to the Canal Walk store, to return these faulty pods. Since a friend (with the same problem) recommended that I could, in fact, exchange these pods for new ones. Which means Twisp knows this product is in fact faulty.

At first, I was nice, I understand that these things happen, but… fix it. So many different tales I’ve heard from Twisp consultants. Where is the solution?

Sunday when I’ve tried five different garages and shops to buy pods from and nowhere, I could find stock. I decided that I am done with Twisp. This too is an issue, nowhere you can find stock except at Twisp stores and who has the time of day for this?

Way back when I had two Solo Twisp's and wasn't happy. When the CUE Twisp came out, I decided to give Twisp another try, to my disappointment.

I have spoken to Canal Walk’s store manager, as well as several employees, and all have confirmed that this product is faulty.

As I said, I get it, but I'm not happy about the fact that I have to fight to refund/get my money back???... If the product is in fact faulty.

DO NOT SUPPORT TWISP... there are way better brands out there with much healthier options too.