Horrible Quality Goods, worse service

I had complained to head office about purchasing my Twisp Edge last week Thursday, with the battery not lasting 4 hours with normal use. And that I noticed other buyers complaining about this on Facebook. I asked for a refund to be given to me, as with past experiences, replacing didn't work. I would rather give back this product and have my money back. As I feel like the Edge was over sold and I was falsely told the battery would last two day. I had expressed my concerns to Inga De Beer yesterday, who insisted no refunds would be made, I should go to a branch and they would test the battery. I had asked her that I would like to pursue a cash refund, as normal retail shops take back products regardless of it being used, if the quality isn't up to par. Yesterday, at 12:40 I had sent an email to Inga, asking for the Ombudsman in retails number, as I truly felt she wasn't seeing this from my point of view and we were going in circles. I have not heard from her again. I had sent an email this morning, asking for feedback, still with no response. Please see this as an official complaint logged against this product.