VP
Vash P

1 reviews | Active since Sept 2016

27 Sept 2016, 10:50

horrible products and ********** customer service. ....

<p>I've had my Aero for over a year. There has been problems with it from the start. It started leaking profusely after a week of having it. I took it back to the pavilion kiosk and was told I needed to clean it everyday which I was doing anyway. Brought it back the next day and was told to close the vent and change the coil. The problem still persisted. After fighting with them and asking for a refund( which I was told I couldn't get) the base was changed. The problem was still there. I was then told that I was the problem because no one else had this problem. VERY VERY BAD CUSTOMER SERVICE. I took it to the Galleria kiosk they were helpful. Changed the base again changed the tank and the coil but nothing worked. So all in all I've changed the base 3 times, the tank twice(the 3rd based and 2nd tank at my own cost) and gone through numerous coils not to mention all the wasted liquid now my battery is dead. And don't get me started on the battery problems. Only to find out yesterday at a Johannesburg kiosk that the range is faulty and it was recalled. But there is still nothing that can be done. If I had bought it from a Clicks I would have been refund but not from twisp directly. I am VERY frustrated and VERY angry and I don't know what more to do. </p>

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply04 Oct 2016, 09:34
Official

Hi Vash

Thank you for contacting us.

We will ensure that we get an agent to contact you during the course of the day to see how we might be able to assist.