1 reviews | Active since Oct 2017
Horrible customers service and poor quality
I spend between R400 - R1000 at your twisp stand in morningside johannesburg every week. 3 days ago I purchased a tan as mine had cracked . Today the tank cracked again . I understand that physical damage exempts twisp from liability , however, quality of the devices needs to be addressed . I phoned your head office who were absolutely pathetic in assisting me as well as your area manager .
If I am not going to be compensated I would atleast like if my issue would be addressed by someone in a superior position. Quality control forms the basis of keeping your clients. If I have a complaint as a customer I EXPECT it to be dealt with , I do not think it is plausible for head office or a area manager to take my complaint lightly and say they cannot help me . Your staff at your morningside branch dealt with my complaint best as they could.
I have heard of several complaints pertaining to the quality of the twisp ion tank and I would like to discuss it with someone who will deal with the issue .
For any people considering getting a twisp DONT every device I have had is problematic . I have replaced my battery 3 times this year for it being faulty (under warranty)
Hi Melina
We are aware you have also posted this message to our Facebook page. Our team have been in contact with you, and will be getting one of our management to talk with you. Again, please understand that the tanks are made of glass. All our devices most certainly do come with a 6 month Warranty against manufacturing faults. Which means if something does go wrong, we are here to assist you through servicing your device and replacing the faulty part. What is good to hear, is that you have been to our stores before, we were able to service your device and replace the part for you (battery).
Hi Melina
We are aware you have also posted this message to our Facebook page. Our team have been in contact with you, and will be getting one of our management to talk with you. Again, please understand that the tanks are made of glass. All our devices most certainly do come with a 6 month Warranty against manufacturing faults. Which means if something does go wrong, we are here to assist you through servicing your device and replacing the faulty part. What is good to hear, is that you have been to our stores before, we were able to service your device and replace the part for you (battery).