JM
Jo-Anne Marais

1 reviews | Active since Sept 2016

20 Sept 2016, 14:11

Generic ******* responses

<p>You're not reading my first post properly, just feeding me a generic, ******* response. I've been to 3 different stores more than once. I've had the atomizer REPLACED, still leaks. I've had the battery REPLACED, still leaks. I've had so much trouble shooting I can write the user manual. Your support desk told me it was the coil and that I needed trouble shooting. There is most certainly a separate area that needs to be addressed - the bad qulaity of your expensive product!</p>

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply20 Sept 2016, 14:24
Official

Hi Jo-Anne

We can ensure you that none of the responses are generic.

In your first query, you discussed replacing coils and not getting troubleshooting done. This is why a helpful response was sent. We will ensure an agent can contact you to discuss further.