Item: Twisp The Smoking Alternative
Rating: 1
Author: Ece Y

Twisp The Smoking Alternative's replyOfficial

28 Feb 2018, 09:06

Hi Ece

Thank you for reaching out to us!

We most certainly can investigate this for you . We cannot seem to find any correspondence of yours previously reporting this issue to us. We get one of our agents to contact you with the email address you have registered here. Our agent will need some more information to be able to assist you, by means of Order number and payment details.

Regards

Twisp Team

Best regards,

Twisp The Smoking Alternative's reply28 Feb 2018, 09:06

Official

Hi Ece

Thank you for reaching out to us!

We most certainly can investigate this for you . We cannot seem to find any correspondence of yours previously reporting this issue to us. We get one of our agents to contact you with the email address you have registered here. Our agent will need some more information to be able to assist you, by means of Order number and payment details.

Regards

Twisp Team

Best regards,

Twisp The Smoking Alternative's replyOfficial

28 Feb 2018, 09:16

Hi Ece

We have further investigated and found your original query from Sunday. Your Order was placed on 21/02/18 WEB***5. Our site stated on that day that deliveries can take up to 5 working days (this does not include weekends). The Courier tried to deliver your parcel yesterday (within the 5 working day period), but they could not reach you as there was no answer when trying to call. You will be able to view this with the tracking number: TWIS03-***8 on the site : www.ram.co.za/tracking

We of course will be in further contact to see how we can assist further.

Best regards,

Twisp The Smoking Alternative's reply28 Feb 2018, 09:16

Official

Hi Ece

We have further investigated and found your original query from Sunday. Your Order was placed on 21/02/18 WEB***5. Our site stated on that day that deliveries can take up to 5 working days (this does not include weekends). The Courier tried to deliver your parcel yesterday (within the 5 working day period), but they could not reach you as there was no answer when trying to call. You will be able to view this with the tracking number: TWIS03-***8 on the site : www.ram.co.za/tracking

We of course will be in further contact to see how we can assist further.

Best regards,

EY

Ece Y's updateReviewer Update

06 Mar 2018, 14:06

I received an email saying that they will cancel the shipment and send me my money back,all professional- which I appreciated. After I gave my bank account number and all the things they asked me there is now no response! Im so disappointed!! I have been telling all my colleagues to get twisp,which was pretty much the best one ive used but NEVER again! If you want to ruin your whole month,be my guest and order online. If you are smarter than that go get any other brand!!

EY

Ece Y's update06 Mar 2018, 14:06

Reviewer Update

I received an email saying that they will cancel the shipment and send me my money back,all professional- which I appreciated. After I gave my bank account number and all the things they asked me there is now no response! Im so disappointed!! I have been telling all my colleagues to get twisp,which was pretty much the best one ive used but NEVER again! If you want to ruin your whole month,be my guest and order online. If you are smarter than that go get any other brand!!

EY

Ece Y's updateReviewer Update

06 Mar 2018, 14:09

By the way, this was my first ever bad online review on something I bought (well,tried to buy). Considering that I usually spend around 1000$ per month online shopping-you can figure out how they got on my nerves. It amazes me that no one will try to make things right at this point.

EY

Ece Y's update06 Mar 2018, 14:09

Reviewer Update

By the way, this was my first ever bad online review on something I bought (well,tried to buy). Considering that I usually spend around 1000$ per month online shopping-you can figure out how they got on my nerves. It amazes me that no one will try to make things right at this point.

Twisp The Smoking Alternative's replyOfficial

06 Mar 2018, 14:14

Hi Ece

Thank you again for coming back to us. We are aware that we were able to help you very quickly and efficiently when you raised the initial issue with us. You were further in contact with our Finance department who requested your details to be able to transfer your return. As these are international bank accounts, we have no control over the length of time it may take for this to be completed. We did have multiple contacts with you to be able to get the correct bank details from you.

We can investigate to see how far the banks are from finalising the transfer, but depending on your bank and our account, you will be able to see this successful transfer there.

If you need more specific details, please contact the support team directly, and they will be glad to assist you further, as has been done through this query.

Thank you

Twisp Support.

Best regards,

Twisp The Smoking Alternative's reply06 Mar 2018, 14:14

Official

Hi Ece

Thank you again for coming back to us. We are aware that we were able to help you very quickly and efficiently when you raised the initial issue with us. You were further in contact with our Finance department who requested your details to be able to transfer your return. As these are international bank accounts, we have no control over the length of time it may take for this to be completed. We did have multiple contacts with you to be able to get the correct bank details from you.

We can investigate to see how far the banks are from finalising the transfer, but depending on your bank and our account, you will be able to see this successful transfer there.

If you need more specific details, please contact the support team directly, and they will be glad to assist you further, as has been done through this query.

Thank you

Twisp Support.

Best regards,

EY

Ece Y's updateReviewer Update

18 Mar 2018, 18:55

So here is a little update for all those who are wondering if they should order from this brand or not: their last email to me was on 9th of March. 10 more days passed and no refunds yet. And another weird thing is they said that their bank asked for my adress. Which i wrote down and afterwards I felt scared since I have no clue why a bank would ask for my adress for a SIMPLE CREDIT CARD REFUND. But then again it shouldnt be that simple since its been A FREAKING MONTH since i asked for it. NEVER! I am telling you NEVER do any type of business with this company. Only time I’m getting a response is only when i write here! How professional!

EY

Ece Y's update18 Mar 2018, 18:55

Reviewer Update

So here is a little update for all those who are wondering if they should order from this brand or not: their last email to me was on 9th of March. 10 more days passed and no refunds yet. And another weird thing is they said that their bank asked for my adress. Which i wrote down and afterwards I felt scared since I have no clue why a bank would ask for my adress for a SIMPLE CREDIT CARD REFUND. But then again it shouldnt be that simple since its been A FREAKING MONTH since i asked for it. NEVER! I am telling you NEVER do any type of business with this company. Only time I’m getting a response is only when i write here! How professional!

*****!!