Feedback on my below complaint

<p>Please could you get back to me regarding my below complaint - posted on Hello Peter 25 November 2016.</p> <p>I got a call from a lady saying the area manager will call me back. Its 4 days later after that call and no call to date.</p> <p> </p> <p>Is Twisp customer service really this bad that you can not respond and get stuff sorted.</p> <p> </p> <p> </p> <p>From: Elizabeth Muir <br /> Sent: 23 November 2016 03:31 PM<br /> To: 'Twisp Support' ********** /> Subject: FW: RE:1-15255</p> <p> </p> <p>Any feedback on my complain below.</p> <p>I am using another Vapour device at the moment and missing my devise.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>From: Elizabeth Muir <br /> Sent: 22 November 2016 08:22 AM<br /> To: 'Twisp Support' ********** /> Subject: RE: RE:1-15255</p> <p> </p> <p>Hi Esan</p> <p> </p> <p>Thank you for your email.</p> <p>Your suggestions are not working</p> <p> </p> <p>It’s a brand new battery, coil and Atomiser Core for the coil.</p> <p>As I mentioned before your sales consultant at Cresta could not get it working, I got it semi working after replacing a new coil from my new 3 pack and cleaning all the elements.</p> <p>I am not going to waist another coil on this device, it is clearly faulty new parts I bought.</p> <p> </p> <p>You can contact me on 076 **********</p> <p> </p> <p>Kind Regards,</p> <p>Elizabeth</p> <p> </p> <p> </p> <p> </p> <p>From: Twisp Support ********** <br /> Sent: 21 November 2016 04:41 PM<br /> To: Elizabeth Muir ********** /> Subject: RE:1-15255</p> <p> </p> <p>Good Day Elizabeth</p> <p>We at Twisp Support would like to thank you for contacting us regarding the query on your Edge Device. </p> <p>I have taken some time going through your query and i came up with a few possible reasons for the problems you are currently experiencing. The problem you were or are experiencing with your battery is a connection issue from the coil itself to the base, a solution for this would be as follows:</p> <p>Remove coil <br />slightly turn and very gently pull out the silver pin at the bottom of your atomizer head (coil) <br />re-insert your coil to the base <br />without the tank being attached press the fire button and see if vapor is now being produced <br />With the gurgling you experiencing it could be connected to an over saturated coil, a solution would be to remove the atomizer tank, shake the coil whilst wrapped in a piece of tissue, re-insert the coil and give it a few 1 second presses and blow out the excess vapor (without tank attached). </p> <p>If the steps i have mentioned does not help or solve the problem you are experiencing , please respond to this email as well as with a contact number in order for us to do a telephonic assessment. </p> <p>Have a blessed day further </p> <p>Kind Regards </p> <p>Esan Yen</p> <p>----Original Message----<br /> From: "Elizabeth Muir"<br /> Sent: 21/11/2016 10:56 AM<br /> To: ********** /> CC:<br /> Subject: Complaint E Muir</p> <p>To Whom It May Concern</p> <p> </p> <p>I purchased my Twisp Edge on the 25 May 2016.</p> <p>From then to now I had to have the battery replace twice.</p> <p>The first time the bottom silver bit fell off and on the 10 November 2016 the device stop working completely.</p> <p> </p> <p>I went to your kiosk in Cresta mall on the 12 November 2016. The lady replaced the battery and after 15minutes that the devise was still not working and sold me a new Atomiser Core and a 3 pack coil and Flavour.</p> <p>She physically soaked the new coil with a 1/3 of the new flavour I bought L</p> <p>We replaced everything on the device except the mouth piece and the tube bit, it was now 45minutes later and she still could not get it to work – the battery was flashing – not connecting properly.</p> <p> </p> <p>I told her the whole device is under warranty as I had my slip on my phone and she said it is a long process to get a replace device.</p> <p>After her fiddling for 1hour, I told her to just give all the bits and bots and I went home and played around cleaning all components and replacing the coil and it semi-worked.</p> <p>Now if I smoke it makes a bubbly noise, with the mouth piece being constantly wet and it’s like the tube is being filled with condensation.</p> <p> </p> <p>Please advise what I should do cause standing at your kiosk for an hour and walking away with a non-working device is not fair to the consumer.</p> <p>Receipts attached</p>