EvdW
Elana van der Westhuizen

1 reviews | Active since Mar 2015

23 Nov 2015, 11:25

faulty unit

Im using Twisp now for 1 year. Started with Twisp Clearo. Didnt have problems. 4 months back i bought an Twisp Edge. Started having problems after i bought new automiser pack. Firstly they didnt wanna fit correctly and worked on and off. Went to Twisp store in Menlyn Pretoria. They said that automisers dont have warranty. We bought a new packet of 3. Same problem started they did fit but it started to spoil burn liquid on my lips. I replaced new automiser.. same problem cant smoke. As soon as i inhale sometimes the twisp makes a spark sound and my lip burns my lip is sore.. at this point im so frustrated. Didnt have this problem with the clearo. Only problem there was that the liquid spilled. Really sort this out.. ive stopped smoking but cant even use my new Twisp Edge.

0
Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply23 Nov 2015, 11:45
Official
Hello elanavdwest2126,

Hi Elana

It sounds like your coil is becoming over saturated (to much liquid is getting into the coil), as this will cause a leak or spitting from the device. These can easily be resolved with some change in habits and use with the device.

The Clearo is a very different device, especially in how the coils work in the device itself.

We will get an agent to contact you to get some more information and to see how we can assist further.