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1 reviews | Active since Sept 2016

11 Sept 2016, 17:22

Faulty products and three weeks for refund

<p>I bought a twisp for my husband for over R1000 and we have had non stop problems with it. In the three months it has been returned for battery problems charging problems and lastly just not doing anything. When we advised we didn't want the product a VERY rude manager told us it takes up to e weeks for a refund after we complete a form. I didn't take you three week to pay you why should it work the other way around. I a so diffapoi Ted in the product and the way your staff treat your customers. </p>

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Replies (7)

Twisp The Smoking Alternative's replyOfficial

13 Sept 2016, 15:00

Hi Bernice

Thank you for contacting us.

We will ensure that one of our agents contacts you to follow this up as soon as possible, regarding your refund.

Twisp The Smoking Alternative's reply13 Sept 2016, 15:00

Official

Hi Bernice

Thank you for contacting us.

We will ensure that one of our agents contacts you to follow this up as soon as possible, regarding your refund.

Twisp The Smoking Alternative's replyOfficial

13 Sept 2016, 15:01

Hi Bernice

Thank you for contacting us.

We will ensure that one of our agents contacts you to follow this up as soon as possible, regarding your refund.

Twisp The Smoking Alternative's reply13 Sept 2016, 15:01

Official

Hi Bernice

Thank you for contacting us.

We will ensure that one of our agents contacts you to follow this up as soon as possible, regarding your refund.

Twisp The Smoking Alternative's replyOfficial

13 Sept 2016, 15:01

Hi Bernice

Thank you for contacting us.

We will ensure that one of our agents contacts you to follow this up as soon as possible, regarding your refund.

Twisp The Smoking Alternative's reply13 Sept 2016, 15:01

Official

Hi Bernice

Thank you for contacting us.

We will ensure that one of our agents contacts you to follow this up as soon as possible, regarding your refund.

Twisp The Smoking Alternative's replyOfficial

13 Sept 2016, 15:01

Hi Bernice

Thank you for contacting us.

We will ensure that one of our agents contacts you to follow this up as soon as possible, regarding your refund.

Twisp The Smoking Alternative's reply13 Sept 2016, 15:01

Official

Hi Bernice

Thank you for contacting us.

We will ensure that one of our agents contacts you to follow this up as soon as possible, regarding your refund.

Twisp The Smoking Alternative's replyOfficial

13 Sept 2016, 15:30

Hi Bernice

Thank you for contacting us.

We assure this is extremely important to us! We will be getting an agent to contact you as soon as possible regarding this situation.

Twisp The Smoking Alternative's reply13 Sept 2016, 15:30

Official

Hi Bernice

Thank you for contacting us.

We assure this is extremely important to us! We will be getting an agent to contact you as soon as possible regarding this situation.

Twisp The Smoking Alternative's replyOfficial

13 Sept 2016, 15:31

Hi Bernice

Thank you for contacting us.

We assure this is extremely important to us! We will be getting an agent to contact you as soon as possible regarding this situation.

Twisp The Smoking Alternative's reply13 Sept 2016, 15:31

Official

Hi Bernice

Thank you for contacting us.

We assure this is extremely important to us! We will be getting an agent to contact you as soon as possible regarding this situation.

Twisp The Smoking Alternative's replyOfficial

13 Sept 2016, 15:34

Hi Bernice

Thank you for contacting us.

We assure this is extremely important to us! We will be getting an agent to contact you as soon as possible regarding this situation.

Twisp The Smoking Alternative's reply13 Sept 2016, 15:34

Official

Hi Bernice

Thank you for contacting us.

We assure this is extremely important to us! We will be getting an agent to contact you as soon as possible regarding this situation.