Faulty products.

After FOUR 60 km round trips to exchange faulty coils for the new SOLO unit in the past three weeks, on Sunday, the discussion by the assistant at the Pavilion kiosk with his manager, he suggested that if I wanted as I had endless issues with this unit, they would exchange it for the old Clearo.<br> As I did not want the old style unit again, I said I would be happy to pay the difference between the price of the Solo and the Edge and have the updated version.<br> On speaking to his manager regarding my request, I was told it would be no problem.<br> Here is the issue, I would be charged a R250.00 fee and only be refunded half the cost of my purchase, as this is what the CPA says. <br> My unit was purchased on the 15/05/2015, which is only a little over a month old and with documented problems literally from the minute of purchase.<br> Perhaps staff training is required, as the CPA actually states I am entitled to a full refund within SIX MONTHS of purchase if the item does not perform as it is required to.<br> I emailed the Support, or rather lack of yesterday and have yet to hear.<br> COME ON TWISP, We are your customers, we support and keep you in business.<br> Treat us as enemies we go elsewhere.<br> <br>