Faulty Edge X Overheating Leaking

<p>So, I bought a Twisp edge x in May of 2016. I was told to keep my slip as it has a guarantee for 6 months. When I bought it and asked if there are any maintenance or cleaning involved the sales person at that time said no. No cleaning at all, only replace the liquid and atomizer. Take note that I rarely put my setting strong as its too heavy on my throat. I also only charge the device with the charger provided with the device.</p> <p> </p> <p>I didn’t notice anything wrong other than liquid leaking out through the air holes on the side and sometimes through the mouth piece and it goes exceptionally hot at times. Then a friend of mine used mine to taste the flavour. She then told me that something is definitely not right as its way to hot and also is pulling too hard. I then used hers (Same model) and it was a completely different experience.</p> <p> </p> <p>I then proceeded by going to the twisp shop in December and told them that there is something wrong with the device. The sales person had a look removed my atomizer, “serviced it” and it then did not want to smoke at all. He acknowledged that the device is overheating. He gave it to the other sales lady whom is more experienced and she proceeded by changing my atomizer/coil.</p> <p> </p> <p>She told me it should be fine from there on and the problem is solved.</p> <p> </p> <p>It seemed a little better for a week or so with the exception of overheating, then the device would not charge at all. It had no response to pressing the button at all.</p> <p> </p> <p>I called Twisp head office to explain the problem to them and find out what the way forward was as the device was a month out of warranty when I took it back with the issue of the battery overheating. To no avail as the person attempting to assist me (Steven) said to me that unfortunately it’s out of warranty and I will have to buy a new device. He kept telling me how so many of Twisp clients have been happy with their devices for 4 years. If their devices have not given them any issues with overheating in 4 years is it not stating the obvious that there is a factory defect on mine?</p> <p> </p> <p>I told him it’s an expensive device and how can he expect me to buy a new one every 6 months? He said to me that it won’t come to that point. Sorry- I don’t know if you did not pay any attention to what I just said or do you just have a complete disregard to what is happing now. I HAVE ONLY HAD IT FOR 7 MONTHS AND THE BATTERY IS MALFUNCTIONING!!! It’s not viable to have to buy a new device every 7 months!! The battery of this device is so expensive that it’s a better option to just buy a new one. This was the actual advice of Twisp staff.</p> <p> </p> <p>Now I have resulted to having to buy a new device and I’m stuck with the old one that cost me R1200 to set up and only work for 6 months.</p> <p> </p> <p>Clearly Twisp has such little faith in their own product that they can only guarantee it working for 6 months, and besides for that do not care to assist clients when it’s clearly a production error or their side.</p> <p> </p> <p>Shocking service. I want this device fixed, replaced or ultimately refunded as I have had to buy a new one already. If you actually do some research on YOUR OWN PRODUCT you will see that I’m not the only person experiencing this problem.</p> <p> </p> <p>Is someone at this company going to bother to fix this?</p> <p> </p>