1 reviews | Active since Dec 2016
Faulty Edge Device
<p>Very excited I bought a new Edge device in October 2016 and it worked for about 2 weeks. First the battery did not last long at all. Had to charge it about 3 times a day and this is not with exseive smoking. After that the device started leaking oil all over. Even from the bottom where you can adjust the Edge. Now it does not want to charge. I am highly disipointed in this device. You pay top price for it but it last for not even 3months. Now i smoke sigarettes again because my "Smoking Alternative Device" is not working. WHY do you pay so much money for a device that is not reliable at all. I feel that I have spend alot of money buing only Twisp products but still it last not even 3 months. </p> <p> </p>
Hi Andre
Thank you for contacting us.
We of course never like to hear that our customers are having problems with the device! This though is the main reason your device comes with a 6 month warranty. Please ensure you take your device to your nearest Twisp Store, so that they can assess and troubleshoot it for you, to see how they can help further.
Hi Andre
Thank you for contacting us.
We of course never like to hear that our customers are having problems with the device! This though is the main reason your device comes with a 6 month warranty. Please ensure you take your device to your nearest Twisp Store, so that they can assess and troubleshoot it for you, to see how they can help further.
To Twisp
Thank you for you fast reply and support given by Inge at the Twisp Support centre.
Inge went the extra mile to help me replace my faulty unit.
If more Twisp outlets had the same positive attitude less complaints would be logged. (Sorry but some Twisp Outlets do not really want to help and this has a lot to do with their Area managers)
My Twisp is working 100% now
Thanks
To Twisp
Thank you for you fast reply and support given by Inge at the Twisp Support centre.
Inge went the extra mile to help me replace my faulty unit.
If more Twisp outlets had the same positive attitude less complaints would be logged. (Sorry but some Twisp Outlets do not really want to help and this has a lot to do with their Area managers)
My Twisp is working 100% now
Thanks