1 reviews | Active since Apr 2010
Faulty device & terrible service
<p>Within less than a month, my new edge device stop working . Failed to charge or function. </p> <p> </p> <p>Today, I spent an hour at Centurion mall Twisp store trying to get my edge replaced. After 2 calls to local manger and endless talks to sales person, unit was replaced. They would have refunded my purchase but Twisp would have charged me R300 for handling fee. My wife had a similar issue with her Twisp edge and was purchased via Clicks which they replaced unit hassle free. </p> <p> </p> <p>If I only I was aware of these kind of issues, I would have went with alternative brand. </p>
Hi Virgel
All our devices come with a 6 month warranty. During this time, if any part of the device is found to be faulty it is replaced for you.
For this to be able to happen the device needs to be assessed at any of our stores.
If devices are bought in a trade area (not a Twisp store), that trade reserves the right to handle the issue as they deem fit.
We are always here to assist as best as possible.
Hi Virgel
All our devices come with a 6 month warranty. During this time, if any part of the device is found to be faulty it is replaced for you.
For this to be able to happen the device needs to be assessed at any of our stores.
If devices are bought in a trade area (not a Twisp store), that trade reserves the right to handle the issue as they deem fit.
We are always here to assist as best as possible.