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Carla C
1 reviews | Active since Jan 2019
18 Jan 2019, 11:57
Faulty Cue Pods - Round 2
Twisp do not think that you are just going to sweep my complaint under the carpet. You responded and I send you a response but then you do not answer again? You openly admit that there was a problem with the manufacturing on the Cue Pods. So I want an email stating that I can go the any of the Twisp Kiosks and get a full refund for the 12 faulty pods that I kept (sadly I threw 8 away) without a proof of purchase. I DO NOT want replacement Pods! I want a refund because I will never in my life use a Twisp product again!
My email address is **********
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Twisp The Smoking Alternative's replyOfficial
19 Jan 2019, 09:28Good Morning Carla, thank you for reaching out to us. We are sorry to hear about your experience with our Cue pods and we apologize for the inconvenience this has caused you. We will ensure that one of our agents contact you within the day with regards to your query.
Twisp The Smoking Alternative's reply19 Jan 2019, 09:28
Official
Good Morning Carla, thank you for reaching out to us. We are sorry to hear about your experience with our Cue pods and we apologize for the inconvenience this has caused you. We will ensure that one of our agents contact you within the day with regards to your query.