CC
Carla C
1 reviews | Active since Jan 2019
24 Jan 2019, 05:53
Faulty Cue Pods - 5th Complaint!!!!!
This is the 5th time I am contacting Twisp but I am still not getting a response. How pathetic is that? Every time Twisp promise to get back to me but these are just empty promises.
So Twisp, I will keep on writing bad reviews until I receive an email stating that I can get a full cash refund from any Twisp Kiosk in Johannesburg for the faulty Cue Pods.
No, I do not want replacement Pods because I will never waste my money and time buying products from twisp ever again in my whole life.
You admitted in a previous review that it was a manufacturing issue so by law you can't refuse to give me a full refund because you sold a faulty product to me.
My email address is **********
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Twisp The Smoking Alternative's replyOfficial
26 Jan 2019, 09:35Good Morning Carla, thank you for reaching out to us again. We are sorry to hear about your experience with our Cue pods and the inconvenience this has caused you. One of our agents has sent you an email regarding your query requesting more information so that we can help you to the best of our ability.
Twisp The Smoking Alternative's reply26 Jan 2019, 09:35
Official
Good Morning Carla, thank you for reaching out to us again. We are sorry to hear about your experience with our Cue pods and the inconvenience this has caused you. One of our agents has sent you an email regarding your query requesting more information so that we can help you to the best of our ability.