1 reviews | Active since Jan 2019
Faulty Cue Pods
I have been using the Twisp Cue for just over a year not and haven't really had any problems with it, just a pod here or there that didn't work.
Recently I bought 20 pods to take on a 2 month trip with me to a place where they do not sell Twisp products. Now I have a major problem because all 20 pods have a burnt taste and a strong chemical taste as I start using them.
I am extremely disappointed as I am a loyal Twisp supporter and now I have to smoke cigarettes because there isn't a place to buy Twisp products here.
I understand 1 pod not working here or there but 20 pods not working???
This is probably mass production and using the cheapest imported low quality product so Twisp can make more money.
I do not have the receipt anymore but as soon as I am back in JHB, I want a full refund on all these pods from a Twisp kiosk, and I will never use Twisp products again.
Good morning Carla, thank you for taking the time to reach out to to us. We are sorry to hear about your current experience with our Cue pods. We have had an issue with our Cue pods tasting burnt after a few puffs. We have investigated into the matter and found that there was a problem while busy with the production of the coils for the pods. It seems that the coil was not wicking correctly which caused the burnt taste of the pods. We are busy uplifting all faulty pods and replacing them with the new pods. Kindly let us know which kiosk is the closest to you so that we can confirm you if they have the new pods in stock. You will then be able to exchange any pods that are giving you a burnt taste without a proof of purchase.
Good morning Carla, thank you for taking the time to reach out to to us. We are sorry to hear about your current experience with our Cue pods. We have had an issue with our Cue pods tasting burnt after a few puffs. We have investigated into the matter and found that there was a problem while busy with the production of the coils for the pods. It seems that the coil was not wicking correctly which caused the burnt taste of the pods. We are busy uplifting all faulty pods and replacing them with the new pods. Kindly let us know which kiosk is the closest to you so that we can confirm you if they have the new pods in stock. You will then be able to exchange any pods that are giving you a burnt taste without a proof of purchase.