1 reviews | Active since Mar 2009
Faulty battery
I bought a NEW Twisp device 2 weeks again. And the battery is already faulty doesn't last. I went to there store only to be told I need to send it in for testing. The poor guy of the Kollonade store was nice but his hands are tied he charged it for a little while until half full. I left there and after 5 min it was already ot of power again. Just cant believe management. This should not happen to a 2 week old device. So dissapointed. Think twice before buying from them.
Hi Janita
Thank you again for contacting us. We are aware one of our Customer Agents has also been in contact with you. As said before, and on the phone. We most certainly can replace any part that might be faulty, but it has to first be assessed to see where there might be an issue (you have declined to have this assessment done). We had also offered to have the device collected from your home to assess, to which you declined.
We can still offer this assessment, so that if the fault is found, we will gladly assist further. Please let us know if we can do this for you.
Hi Janita
Thank you again for contacting us. We are aware one of our Customer Agents has also been in contact with you. As said before, and on the phone. We most certainly can replace any part that might be faulty, but it has to first be assessed to see where there might be an issue (you have declined to have this assessment done). We had also offered to have the device collected from your home to assess, to which you declined.
We can still offer this assessment, so that if the fault is found, we will gladly assist further. Please let us know if we can do this for you.