Extremely poor service from the online store

<p>hi,</p> <p> </p> <p>i have recently purchased a Twisp Vega DI (Direct Inhale) Kit from the twisp online store, along with a twisp vega cover. these item where purchased on the 23rd of Jan 2017 (Monday). however it is now the 31st of Jan 2017 and i have gotten absolutely no response from twisp sa whatsoever! on their website it clearly states that any order and and if paid via credit card (which is how i paid) everything gets processed immediately and delivery should take 1-4 working days. their website also states that a tracking number will be provided via sms, which did not come. so buy Friday (day 4 - 27 Jan 2016) i email their support team with a query as to why the delay and why no tracking number. i then received an automated reply saying that i will be contacted in 24 hours, which did not happen, so i then took it upon myself to phone them, only to be told that i would be called back. they had returned my called very late that afternoon saying that there was a problem with the courier companies tracking system, however i do not see how this could cause a delay in the actual delivery of the products. i have previously purchased items online and never has delivery taken more than 2-3 days. as i am writing this review the courier company has finally called me only to tell me twisp has given them an address in JHB when my details clear state that i am based in DBN. how stupid could they possibly be!!!!!!!!!!!!! this is extremely terrible service. so now they tell me they have to forward the parcel to durban and can't give me a definite date as to when i will received it. so to whoever deals with this at twisp, i hope for furture customers purchasing online you give them a much better service and quicker delivery!!! </p> <p>it is unfortunately things like this that has now put me off from ever wanting to deal with Twisp Sa again!!!!</p> <p> </p> <p>Extremely Dis-satisfied customer!</p> <p> </p> <p>P.S - You have offically lost a customer!!!</p>