Extremely FED UP

I submitted my review on 25 Feb and received a response the following day that I can expect a call re my complaint. I note in one of the reviews that their response time is 48 hrs. What a joke today 5 March and I still await a call. I also noticed that BATS has taken over the Twisp Product Ranges. If this is the case I would strongly recommend that a person with authority get involved in resolving customer complaints. If not BATS stand to lose market share and many more loyal customers. Their response in stating " we are sorry " is not acceptable, and in my opinion a very lame excuse. It would appear that there in no quality control on these products. The agents at the Twisp Kiosks are short term employees. In my case I have dealt with ten Kiosk attendants over a period of 4 years. So please don't get an agent to phone me - they do not last. There may also be a hidden agenda for discontinuing Ranges, not having stock, and not solving complaints to the customers satisfaction.

As mentioned by many other complainants after sales service is as poor and pathetic as the experience with Twisp Products.