Edge device is a failure of a expensive product

I have complained numerous times at head office regarding my twisp device<br> Now my twisp Edge is leaking fluids like a township tap<br> I am very very unhappy with twisp.<br> I have been informed by JP Yong that there is a new coil made and that this will sort out the coil burn out issue.<br> I will not be able to wait any longer for the coils cause this is staring to cost me more and more by the day.<br> having to buy coils every day and now wasting fluids more than anything else due to leaking.<br> Twisp wants me to pay for handling fees of R375 for sanity etc.<br> I will not pay for any fees and i do want my monies back in total due to the poor quality of factory defective product.<br> I would like to speak to someone that will be able to take responsibility for the factory defective product that have the authority to replace my faulty product today and exchange it to the Aro,<br> I feel that i have been **** to about a product that does not do what it was promised to me as a customer.<br> Treat this matter as utmost urgency and revert back to me ASAP<br> <br>