Eastgate *****

<p>My boyfriend used to smoke about 1 pack of cigarettes a day. It was unhealthy and a bad habit he knew he needed to kick. We found out about twisp in SA last year(2015) and we decided to try it as an alternative to his smoking. It worked really well and till today he has not smoked and rather become dependent on the twisp which I am more than happy for.</p> <p>For his birthday(August this year) I decided to buy him the twisp Edge X as an upgrade as the old one had basically fallen apart due to normal wear and tear after a year of usage. I went to the Bedfordview/Eastgate twisp mall stand and was told their systems are offline and that i needed to withdraw the R1400 cash in order to make my purchase. I did so, and in turn received a manual invoice as proof of my purchase.</p> <p>IT WAS NOT EVEN A MONTH LATER (beginning of this month September 2016) that the twisp lights were faulty and a few stopped working and after a very impressive battery life for the first week or so it started lasting not even an hour. We decided to take it back and see what we can do to have it fixed. I was then told the twisp was not even on their system as the person who took my money did not put it on their system and gave me a **** invoice as they were ******** twisp. He then offered to replace the damaged part of the twisp ( the battery). When he placed this "new battery" into our hands (still in a box) we opened it to discover it was a used, scratched and second hand battery. I refused to accept this and demanded a brand new twisp THEN AND THERE. I had to speak to the gentlemans manager over the phone and express our disappointment with the product in order to receive this. I would not allow myself to be a victim of their internal ***** as I paid my money for a working product and a working product is what I will leave with.</p> <p>He eventually allowed his staff to let us have a new twisp. Now two weeks later. Emphasis on TWO WEEKS. The battery is acting up again and lights are not working. This is the Higher grade product in the Edge range and yet it seems like an absolute cheapy. Will be returning for a full refund. Biggest worry is that they have now made people dependent on their product and now are selling absolute ******* that force their customers into a trap of paying all this extra money to get new ones, to get it fixed, to deal with the product problems.</p> <p>Honestly now who do we blame? Is it Eastgate twisp that is still undergoing ***** and being supp**** with ******* products or is it TWISP themselves who are to be held responsible? Spent about R10000+- only to deal with this.</p> <p>-VERY UNHAPPY CLIENT</p>