PD
Paul D

1 reviews | Active since Nov 2018

01 Jan 2019, 12:17

Don’t use Twisp

Decided to upgrade my old Aero X devices. Twisp website lists the Vega at R999 with a discount of R400, but when I tried to order it said the discount code was not valid. Went to the Baywest shop who wanted R1300. Decided to buy 2 other devices instead. I still have 2 unopened boxes of Aero X coils and the assistant flatly refused to exchange them for coils to suit the new device. Some time ago I bought a replacement mouthpiece which the assistant told me was for an Aero X however when I got home it was not the correct one. Despite the assistant telling me it was the correct one, he still refused to exchange it. Went to Vaporite and bought Vaporesso devices instead, much better service, better and cheaper devices, liquids, coils etc.

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Replies (2)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply02 Jan 2019, 09:50
Official
Good Morning Paul, thank you for taking the time to reach out to us. We are sorry to hear about your experience as this should most certainly not be happening. We will investigate into the matter and deal with it internally. Kindly send us your contact details so that one of our agents can contact you. 
PD
Paul D's update02 Jan 2019, 11:23
Reviewer Update
After this experience I don’t use Twisp anymore so I have no interest in talking to your agent.