QB
Quintin B
1 reviews | Active since Aug 2017
17 Nov 2020, 16:04
DO NOT GO TWISP for ANY product
I bought a Clearo 3 brand new out of the box, 3 weeks in my device took a minor bump & my tank broke. After a few days I finally got an email back stating this won’t be covered after sending pictures apparently there is no hair line fractures which I don’t understand as you would think that this would only be seen many physically looking at the device. After spending around R5000.00 since they reopened this is the service I get. I would highly recommend not going with Twisp nor their products, customer service takes long, they have no regard to their customers & for a mobile device they surely have a problem inventing something that is mobile that doesn’t break with a slight bump.
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Replies (2)
Twisp The Smoking Alternative's replyOfficial
18 Nov 2020, 09:57Good Morning QT, we are aware that one of our agents has assisted you with your query. We have assessed your device and unfortunately, this break falls under physical damage and is not covered by warranty. A new part will have to purchase for your device.
Twisp The Smoking Alternative's reply18 Nov 2020, 09:57
Official
Good Morning QT, we are aware that one of our agents has assisted you with your query. We have assessed your device and unfortunately, this break falls under physical damage and is not covered by warranty. A new part will have to purchase for your device.
QB
Quintin B's updateReviewer Update
18 Nov 2020, 10:11Good Day,
Please note you have not helped me, kindly confirm if you had the device with you to inspect for hairline fractures? You can tell by photo that there was a fracture? I honestly think you are full of BS & really rip people off to push more money into your account. I DID NOT RECEIVE ASSISTANCE.
Please note you have not helped me, kindly confirm if you had the device with you to inspect for hairline fractures? You can tell by photo that there was a fracture? I honestly think you are full of BS & really rip people off to push more money into your account. I DID NOT RECEIVE ASSISTANCE.
QB
Quintin B's update18 Nov 2020, 10:11
Reviewer Update
Good Day,
Please note you have not helped me, kindly confirm if you had the device with you to inspect for hairline fractures? You can tell by photo that there was a fracture? I honestly think you are full of BS & really rip people off to push more money into your account. I DID NOT RECEIVE ASSISTANCE.
Please note you have not helped me, kindly confirm if you had the device with you to inspect for hairline fractures? You can tell by photo that there was a fracture? I honestly think you are full of BS & really rip people off to push more money into your account. I DID NOT RECEIVE ASSISTANCE.