DO NOT BUY TWISP PRODUCTS

Good day Inga is not very customer friendly and should not be answering or helping people with issues wrt TWISP This is surely a way to get a person like myself to buy other devices She continuously interrupted me while talking and wants to answer my questions…..has she been the one who is using my device to find faults with it She is rude and arrogant, and I do wish that I never have to speak to her again……………………………she refused to give me her full name, but Twisp surely knows there employees? I did manage to speak to Inga for 10 minutes and this is my issue (She also refused to give me full details on her name or her Line Manager, Steven is his name that’s all she would tell ME) I bought the ION on Wednesday 01/11/2018 and have been having a problem with the device, the device is leaking badly, and the battery is heating up so much that when I vape the vape itself is so hot that my lips and tongue is being burnt. It is like having a sip of boiled flavored water which is not what I have in mind when using my Twisp. I am being burnt with steam, so this should definitely not be a satisfaction for me I have the following devices, so I know exactly what the device is capable of (Twisp is more than welcome to actually view all my devices in a TWISP case)

• 2 x Clearo • 1 x Solo • 1 x Edge X • 3 x Cue • 3 x Atom • 1 x Ion • I have all the flavors of TWISP juice for the above DEVICES • I have 2 flavours of each cue POD (in polar mint and Tabacco I have more as they are my favorites) On Thursday 8/11/2018 I went to Cresta to the Twisp Kiosk, the gentleman working there knows me very well as I buy all my juice and Pods from him and including having all my above devices coils changed/maintained and batteries checked I took 3 PODS to him wrapped in tissue and my Twisp case to show him how bad the PODS have been leaking, also my Tabacco regular 1 has a burnt taste He did change two of my Tabacco regular PODS and when I got home the same day I tried both PODS and they have a burnt taste I called him to inform him and he says I need to come back to the Kiosk to check them It cost me MY TIME MY EFFORT and MY MONEY to be running around I am not getting the devices or PODS or Juices for free where I can just let it be, I am paying for them and expect quality and happiness as it is my MONEY He also refused to change the Polar mint which was leaking…..this is really not ethical as when I am taking items TWISP expects a payment from me for their goods I am not sure what the outcome of this will be, if I get no joy on this I will have to add this mail on the Hello Peter sight every week, so other people can red my issue with Twisp I am a very loyal customer who only uses Twisp products and the gentleman at the CRESTA store is aware of this Do keep in mind the 10-day policy which I was well in time with Kindly send me details of management or a person who can make appropriate decisions on way forward this mail was sent on the 2018/11/12 to the ********** also noting a call made to the customer care and as expected no response for me that always spoke to well of the TWISP product has definitely changed my mind