1 reviews | Active since Jul 2017

13 Jul 2017, 13:04

Dishonest and ********* behaviour - Twisp

<p>I bought a ION device yesterday at tygervalley twisp.</p> <p>The lady that helped me (Tanyn) told me I can come back for the Edge X for R399, said its while stocks last I can use my voucher.</p> <p>This morning I phoned before driving to Tyger Valley and spoke to Duncan Fisher.</p> <p>I told him I bought a device yesterday and that Tanyn told I can come back as long as there are stock.</p> <p>He even told me there is still a white & gunmetal left for the R399 price.</p> <p> </p> <p>Duncan Fisher was very rude when I told I will report everything.</p> <p>He didn’t want to give me the managers number or name, there was no one in charge.</p> <p>Duncan told me he did speak to his manager and he is not allowed to help me, even if he said he can.</p> <p>He also in the end told me he can wait for another customer to make a purchase and see if he can give their voucher to me.</p> <p> </p> <p>While Duncan spoke the manager he asked if I received my R200 discount, I have not received any discount.</p> <p> </p> <p>No one told me about the specials or discount, I had to see on the app. (I downloaded the app while purchasing the device)</p> <p> </p> <p>I never received a slip because the machine was broken, Tanyn told me she is going to email the information to me. I have not received anything.</p> <p> </p> <p>This is ********* behavior of the organizations employees and very unprofessional.</p> <p> </p> <p> </p>

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply13 Jul 2017, 13:51
Official

Hi Jolandi Gadd-Claxton

Thank you for contacting us!

We will be sure to get one of our agents to contact you during the course of the day to assist you.