Disgusted at customer relations and service

I lodges a complaint last year and since had no problems until I decided to buy the new aero device.. ever since I bought it just over a month ago I have had endless problems.. I came back now and the consultant said there's nothing he can do even though his area manager was on the line with him.. the area manager blatantly refused to speak to me.. this is highly disgusting knowing there is a complaint against a brand that you representing.. she dint offer me the courtesy of telling her what the matter is.. where is the client centric it and customer service? Twisp wants to make ppl healthier and improve there lifestyle and they can't even attend to simple human issues which require dedication to your job... I hope I get get a call or an email regarding the matter at hand <br> <br> Utterly and totally disgusted and disappointed