NJ
Natasha J

1 reviews | Active since Jul 2017

07 Jul 2017, 21:38

Disgusted and very unsafe product

<p>I am shocked, over the past two months I am buying new coils and liquids weekly , my device keeps tasting burnt and starts getting very hot, my base always gets stuck so I am unable to change my coil on my own so I always go to a kiosk most of the time and they resort to using plyers to open the red ice to the extent that it is almost worn out on the threads,last Sunday yet agen I purschased a new coil and a watermelon flavour from forest hill mall, 5 days later my device heated up so much that I whilst twisting I kept getting a plastic after taste in my mouth and a burnt taste, the glass area was extremely hot, I tried opening it to see and I see that the inside of my Aero mouth piece was melted and stuck in the device centre . I am so tired of this, this is an extreme health hazard, this device I bought to stop dangerous stuff into my lungs now this gives me burned melted plastic.i sick of spending money over and over and now I get this!i don't know what to do.my chest feels so tight after ingesting that disgusting burned taste and now my device is ruined!!!!!!!</p>

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply10 Jul 2017, 10:16
Official

Hi Natasha Jona

Thank you for contacting us.

We are sorry to hear that you had a problem with your device.

All the devices come with a 6 month Warranty, and no matter where you buy a Twisp device from, we have Stores available that are there to assist with any issue you might have and we are sorry that you feel this way.

We would still like to get an agent to contact you during the course of the day to speak with you further.