1 reviews | Active since Aug 2011
Disappointed
<p>I am so disappointed in the TWISP brand. My husband stopped smoking cigarettes almost a year and a half ago. In this time he has been through 3 devices. The first edge stopped working and we took it in so we got a replacement which then also only lasted 3 months then stopped again. So we bought the aero which also only lasted 1 month and then we had to take it back as the device was faulty. We got a replacement edge again which then lasted about 6 months before starting to give issues so we bought an ion. The ion is now 6 months old and the charging unit went faulty for the past few weeks and now the device has packed up. So it seems that all your devices only have a +-6 month lifespan which is so convenient as the warranty on the devices is only 6 months. This is so unfortunate. The amount of money I've spent on coils and liquids and not to mention devices for my husband, I really feel hard done by. Perhaps I need to consider changing brands completely to another smoking alternative brand. I await your feedback in this regard.</p>
Hi Kerry
We are sorry to hear that you have experienced some problems with our devices. The good thing to hear is that whenever you did have an issue, and contacted us or our store teams, you were assisted and parts were replaced. This is exactly why we have a Warranty on the goods, so that we can give you service!
We will be getting one of our agents to contact you for further information, and to see if we can assist further.
Hi Kerry
We are sorry to hear that you have experienced some problems with our devices. The good thing to hear is that whenever you did have an issue, and contacted us or our store teams, you were assisted and parts were replaced. This is exactly why we have a Warranty on the goods, so that we can give you service!
We will be getting one of our agents to contact you for further information, and to see if we can assist further.
