Defective coils

<p>Hi there, <br /><br />I contacted Twisp online support about 9 coils that burnt out within a month. He then gave me a list of instructions that does not appear anywhere on their website, packaging or social media. How am I supposed to know how to soak the coil if the instructions are not made available to their customers. Also the guys at the Kiosk showed me a different way to soak the coils - so which methos is correct?<br />And now he tells me that Twisp can not replace the coils or refund me because the coils are consumables. I am still experiencing the same burnt issues with new coils. I feel that I am just wasting money on coils every week. I go through 3 coils every week. I have been to the Twisp Kiosk and they referred me back to Online Support. <br /><br />Surely I can't be held liable for not soaking the coils correctly when the instructions are not made readily available to the genral public. Atleast put the instructions in the packaging.<br /><br />This feels like Ford not owning up to a fault.<br /><br />What must I do now? <br /><br />Thank you!</p>