Defected pod for the cue

Hi, I have been at the Gateway store to purchase a pod for the cue that my brother have gifted to me. Firstly the sales lady need learn some manners. Secondly I went to purchase 3 but I ended up purchasing 10, since it was on special. Anyway I opened the 1st one which was the rebel flavour. Used it for 5min, after 5min I tried to inhale and noticed there is no vapour coming out. I taught most probably I need to charge the device, so after 30min I tried again, still no joy, so I tried another flavour which worked perfectly. So it so obvious that the pod was a problem which cost more than a packet of cigarettes. This is not the first time I had a problem with Twist. It is very disappointing to me here on one hand I am trying to cut down smoking and on the other hand twist is costing me money. Now I must go all the way to gateway to return this pod for a new one, which is not fair and I feel very sceptical about the balance off the pod I have purchased. I would like to be accomadate for my time and for your defected product. It's cost me money.