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I have been using Twisp products since 16th November 2015 to date and I always say I would not advise someone new to start using the products because it's costly and has too many problems. Since I was a heavy smoker, I buy Twisp a lot . On the 24th April 2015 I bought coils- R200 for 5 coils. I am now left with 2. The first one I used it for 3 days as it was giving off a funny taste/smell that I couldn't even get the flavour of the liquid. The second one could not ***** in at all and after struggling with it for half an hour, I realised it is faulty (factory fault). Then I put the third one which since Monday of using it is still fine. Of course I don't have the receipt as one never expects such disappointments. I did use my Clicks club card for the purchase. Please advise what ones needs to do under these circumstances where my money just goes to waste! It is absolutely unfair. I purchased at Clicks Festival Mall on the 24th and I also bout a Mixed Berry Refill, you can trace the transaction with my Click reward card. I am highly annoyed.