Customer Support is just a NO!
<p>Interacting with Twisp has been utter anguish. I purchased a Twisp in September at one of their retailers; Dischem.</p> <p>From the start I have had on-going problems with the device. The Twisp Kiosk has assessed it, replaced parts and just spun me lot of BS. But each time the device mal-functions. I have now reached the point where I emphatically do not want the device at all, it is more trouble than it is worth. </p> <p>Lo and Behold, Neither Twisp nor Dischem wants to give my money back for this useless device. They have over the past few days treated me like a tennis ball and with zero respect or empathy. I have spoken to the area manager for Twisp in the Western Cape; Rayden, who did not even want to give me his name, as he didnt see the relevance as to why I wanted it. Sergio at Dischem Willowbridge insists the onus is on Twisp to refund me. When I called Twisp Complaints, the supposed Customer Support person; JP, was equally useless, I could literally hear him shrugging his shoulders through the phone!</p> <p>I don want this hopeless piece of **** you have sold me. I dont want any more replacement parts. I just want my money back and I want to forget this stupid experience. How in this day and age is this a difficult request?? Even the fruit seller outside my building has a better customer ethic than you!!</p> <p> </p>
Hi Juanita
Thank you for contacting us with regards to your device.
All our devices most certainly do come with a 6 Month Warranty, and in so means that the device can be assessed and if any part is deemed faulty it will be replaced by our Twisp stores (even though it has been purchased through a Trade outlet). By having the device assessed in many instances the problem can be resolved with out a part even having to be replaced.
Unfortunately though, yes, if the device is bought through a Trade outlet and not at a dedicated Twisp store, the money has been paid to the Trade vendor and not Twisp, and in so a refund can only be processed by the Trade Vendor (in this case Dischem).
That said, we most certainly would like to speak with you further regarding the device and the situation at hand.
Hi Juanita
Thank you for contacting us with regards to your device.
All our devices most certainly do come with a 6 Month Warranty, and in so means that the device can be assessed and if any part is deemed faulty it will be replaced by our Twisp stores (even though it has been purchased through a Trade outlet). By having the device assessed in many instances the problem can be resolved with out a part even having to be replaced.
Unfortunately though, yes, if the device is bought through a Trade outlet and not at a dedicated Twisp store, the money has been paid to the Trade vendor and not Twisp, and in so a refund can only be processed by the Trade Vendor (in this case Dischem).
That said, we most certainly would like to speak with you further regarding the device and the situation at hand.
Is that it.?? So again I must walk into either your counter or vendor and waste my time! I expect a solution, which even now, is not forthcoming.
My expectation is for someone to come collect this device from me for assessment. Or you arrange for me to go to your counter or your vendor who has been pre-informed of this bad experience, who in turn is ready to do the exchange. From September until now is utterly insane. Your half-assed reply to this complaint is equally insane. Next stop Facebook!
Is that it.?? So again I must walk into either your counter or vendor and waste my time! I expect a solution, which even now, is not forthcoming.
My expectation is for someone to come collect this device from me for assessment. Or you arrange for me to go to your counter or your vendor who has been pre-informed of this bad experience, who in turn is ready to do the exchange. From September until now is utterly insane. Your half-assed reply to this complaint is equally insane. Next stop Facebook!