Customer run around

<p>I purchased a Twisp device from Dischem Greenstone on 1 June 2017, a few days ago I discovered that my Twisp was leaking all over the place. Got my till slip and drove from Primrose to Dischem to get the problem sorted out only to be told that there was an agreement in place between Dischem and Twisp that if there are any problems with a Twisp product it must be dealt with at a Twisp kiosk. Now I have to drive to Bedfordview. When I got there I was told they would need about an hour to sort the problem out, did'nt I need to do some shopping!!!!!! What a load of nonsense. Twisp, I do not care what your reasons are, but if you allow an outlet to sell your product you should allow that outlet to resolve the problem or at least enclose some literature in the box telling the purchaser what to do in the event of a problem. Because of your lack of customer consideration I wasted my time and petrol to get a defective product repaired.</p>