AT
Anica T
1 reviews | Active since Nov 2018
28 Nov 2018, 15:38
Cue Twisp Pods - Burnt and Broke
To whomever is reading this that has or does own a Cue Twisp. I am DEEPLY disappointed with you and will spread the word that whomever owns a Cue should save themselves a hell of a lot of money and dispose of it. about 2 months ago we have started to experiencing the "burning" pods. We have bought over 30 new pods and ALL of them are not working. So we have paid about over R1350 worth of pods? Can you explain what is happening with them and WHY you're still selling them? Pathetic.
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Twisp The Smoking Alternative's replyOfficial
29 Nov 2018, 09:27Good morning Anica, thank you for reaching out to us :)
We are sorry to hear about your current experience. This is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface. Alternatively, your pods are covered by a warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty. We have released a statement on our social media platform that are as follows,
" We’ve investigated and identified an issue with certain Cue Pods. Please visit your nearest official Twisp store to replace any faulty Pods. We apologize for any inconvenience this has caused and will gladly replace them. Production is now back on track and all future stock should cause no issues. If you do happen to come across a faulty Pod please return to your nearest official Twisp store . "
We are sorry to hear about your current experience. This is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface. Alternatively, your pods are covered by a warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty. We have released a statement on our social media platform that are as follows,
" We’ve investigated and identified an issue with certain Cue Pods. Please visit your nearest official Twisp store to replace any faulty Pods. We apologize for any inconvenience this has caused and will gladly replace them. Production is now back on track and all future stock should cause no issues. If you do happen to come across a faulty Pod please return to your nearest official Twisp store . "
Twisp The Smoking Alternative's reply29 Nov 2018, 09:27
Official
Good morning Anica, thank you for reaching out to us :)
We are sorry to hear about your current experience. This is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface. Alternatively, your pods are covered by a warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty. We have released a statement on our social media platform that are as follows,
" We’ve investigated and identified an issue with certain Cue Pods. Please visit your nearest official Twisp store to replace any faulty Pods. We apologize for any inconvenience this has caused and will gladly replace them. Production is now back on track and all future stock should cause no issues. If you do happen to come across a faulty Pod please return to your nearest official Twisp store . "
We are sorry to hear about your current experience. This is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface. Alternatively, your pods are covered by a warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty. We have released a statement on our social media platform that are as follows,
" We’ve investigated and identified an issue with certain Cue Pods. Please visit your nearest official Twisp store to replace any faulty Pods. We apologize for any inconvenience this has caused and will gladly replace them. Production is now back on track and all future stock should cause no issues. If you do happen to come across a faulty Pod please return to your nearest official Twisp store . "