VS
Veronica S
1 reviews | Active since Nov 2018
12 Nov 2018, 16:13
Cue Pod's that is fualty
I Do like the product allot but it is starting to cost me more money as i through away round about 6 pods and my husband 4 pods. We are using it for 3 weeks now and we are without a cigarette for the 3 weeks. But now The some pods are burning our thoughts and you cant smoke that pod. each pod that we used so far was leaking but not that much. . Is there a reason why it is burning? Can you replace them as myself and my husband has a faulty one again.
Regards Veronica
Helpful (0)
Replies (2)0
Replies (2)
Twisp The Smoking Alternative's replyOfficial
13 Nov 2018, 10:08 Hi Veronica,
Thank you for taking the time to reach out to us
Thank you for taking the time to reach out to us
We are sorry to hear about your current experience, this is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface and concerning the leaking it could be that the device was laying in a very hot area and that results in the liquid in the pod to thin out.
Alternatively, your pods are covered by a warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty. You would require to have your proof of purchase present as this holds your claim.
Could you kindly forward us the batch number of the pods which has given you this issue.
Twisp The Smoking Alternative's reply13 Nov 2018, 10:08
Official
Hi Veronica,
Thank you for taking the time to reach out to us
Thank you for taking the time to reach out to us
We are sorry to hear about your current experience, this is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface and concerning the leaking it could be that the device was laying in a very hot area and that results in the liquid in the pod to thin out.
Alternatively, your pods are covered by a warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty. You would require to have your proof of purchase present as this holds your claim.
Could you kindly forward us the batch number of the pods which has given you this issue.
Twisp The Smoking Alternative's replyOfficial
20 Nov 2018, 16:41Good Afternoon Veronica
You’ve reached out to us previously regarding issues with Cue Pods. We’d like to let you know that we have identified the issue which has now been fixed.
We apologise for any inconvenience this has caused and ask that you please visit your nearest official Twisp store to replace any faulty Pods. We are confident all future Pods will be back to the top-quality product you know and love.
If you do happen to come across a faulty Pod please replace at your nearest official Twisp store.
If you have any further issues, please don’t hesitate to contact us.
Kind regards
The Twisp Team
Twisp The Smoking Alternative's reply20 Nov 2018, 16:41
Official
Good Afternoon Veronica
You’ve reached out to us previously regarding issues with Cue Pods. We’d like to let you know that we have identified the issue which has now been fixed.
We apologise for any inconvenience this has caused and ask that you please visit your nearest official Twisp store to replace any faulty Pods. We are confident all future Pods will be back to the top-quality product you know and love.
If you do happen to come across a faulty Pod please replace at your nearest official Twisp store.
If you have any further issues, please don’t hesitate to contact us.
Kind regards
The Twisp Team