CUE PODS MONEY WASTE

Twisp support is one of the worst customer services I have ever experienced. I mailed on 3 different occasions a complaint regarding the CUE pods. The first incident I had with the Pod not working the Twisp counter in Mall of The North tested the Pod and agreed that it was not working, I was informed that I should go back to SPAR where I purchased the Pod and they must replace it. The Twisp counter can not do this because SPAR must return it to their supplier .......... Is Twisp not the supplier of the product? I purchased 6 Pods from Makro and out of the 6, 4 did not work. making this 5 Pods that I paid for and was not working. I bought other Pods 6 from the Twisp counter, and 1 again did not work. I have 6 Pods making it close to R300.00 that I have wasted. Is Twisp then such a bad product that they can not back their product? Why must I travel 10km at a time to return a product that is not working..................? Will Twisp refund me my expenses by returning the Pods. And at this stage I am not even sure if the Pods they replace will work. The worst product and service I ever encountered.