Contacting me through email

<p>Thank you, Anele, for contacting me to try and get my order delivered.</p> <p> </p> <p>That is great customer service!!! Keep it up!</p> <p> </p> <p>On the other hand, I'm not happy about how my queries were handled through ********** <p> </p> <p>For starters, I was told by Inge that the website was recently relaunched and some components are missing. You do not relaunch a website that is not 100% completed. There are a lot of missing things from the online web account that you purchase items directly from Twisp. <br /><br /></p> <p>2nd query to ********** was not answered. I expected better customer service for the reciever to try and respond as soon as possible to let their customers know that their issues are being attended to. Maybe I'm way over my head if you have so many requests to attend to per day but however, if I look carefully at the website - there are no references to who you can email to (such as Support, account queries, and so on...) This area needs an huge improvement. </p> <p> </p> <p>FB messaging - my message got ignored, no one got back to me. I think that the FB page isn't being attended to as much as it is supposed to. Perhaps appoint someone to keep an eye on it constantly and respond as quickly as they can. </p> <p> </p> <p>Last of all, when one gets an invoice - you can see it's in progress but not updated over time. Such as having it updated when a courier picks up the parcel and that a tracking number is provided so that we, the customers, can track our own parcels and know when it will be coming...</p> <p> </p> <p>So my general opinion - seeing I used to work online as an web administrator, an half-done website is not very clever to relaunch with all or some of the components missing. Every business that has a website should make sure it's fully completed before it's put on live or relaunched. </p> <p> </p> <p>And by this review, I am in no way of trying to pull this company down. I've made suggestions for improvement and better customer service from **********