Consumer rights?

Does Twisp NOT have a 7 day return policy?<br> We bought a Twisp Solo on 23 October 2015 and went back on the 25th to return it due to the fact that it heats up to the point where you cant even hold it... Savannah told us they cant take it back :S , We then requested if we can rather swop it for another model and pay in the difference (R300) She said they dont have stock... After arrguing for a while she finally called management and said they will refund us. She took our slip and promised to sumbit the claim to head office. She also promised that it should not take longer than 5 days.(LIES) She also promised to call us back and give us a status of the refund(LIES). When we requested her to email us the confirmation that she sent the request to H/O she said she will (MORE LIES) <br> <br> The last call she said she made a typo on the email add and said she resent it.(LIES) lol. That was also the last time we got hold of her, after that she was eother in the toilet or busy.<br> <br> Anyway, whether we get our money back or not, I think i'm done with Twisp. Might as well go back to smoking cigs or try the Vape shop... Thanks Savannah :)