hdpdp
hendrik du plessis du plessis

1 reviews | Active since Apr 2011

29 May 2015, 09:02

Constant problems with edge

I bought a new twisp edge on wednesday.<br> <br> I went back to the kiosk twice because it was leaking liqued from the top of the mouth piece.<br> after replacing the atomizer and coil it worked fine.<br> <br> <br> This morning my twisp turned on all of the sudden without pressing the button, now after inserting the battery the twisp goes on without doing anything, It basically stays on after *****ing the battery in.<br> <br> Not only am I extremely irretable with this whole sitsuation as this will be my fourth time returning the product with faults, but it is clear this product was released to the public without doing proper R $ D checks as well as quality control.<br> <br> This is a battery operated device with a coil inside that heats up, if the device turns on by itself this it is a fire risk?<br> <br> after two days of owing this device i had to go back four times...in those two days i used a whole bottle of liqued on the leaking issue.<br> <br> I want this device to be replaced as well as my liqued that i used on this product with all its issues. <br> What would have happened if i left my house and this device turns on? This is something that your R&D team should make sure won't happen.

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply29 May 2015, 10:25
Official
Hello hendrik20,

Hi Hendrik,

Sorry to hear that you are not happy with your Twisp Edge device.

One of our Customer Support agents will give you a call to troubleshoot your device.

Your reference number is #0689

Kindest Regards,
The Twisp Team



Best regards,