1 reviews | Active since Sept 2010
Coils lasting 1 - 2 days. No help from support
I bought my Twisp as a smoking alternative and was very happy with the first month of use. I started noticing that the lifeline of my coils where deteriorating. My habits had not changed. The first coil that came with the unit lasted +3 weeks. At the moment of my first complaint and e-mails to the support team the coils where lasting roughly 3 to 5 days. At the time of me writing this, the coils are lasting 2 days. Note that i bought the device on February 1 2015.<br> <br> I received a mail back from the support team with the exact paragraph I had read on their website regarding the issue. after replying stating I had not changed my habits and that I was doing everything that was required of me in terms of using the device, I still have not heard back from them. <br> <br> This level of service delivery is disgusting, considering the competition in the e-cigarette market. I am strongly considering moving to another brand and abandoning the TWISP device as it is currently costing me as much as cigarettes did. It really is a pitty because I was happy with the device and I bought Liquids often. Even got my free loyalty liquid. <br> <br> There are alternatives... to the Twisp smoking alternative
Hi Alexander,
We do apologise to hear that you are not happy with the service that you have received from our Support Team.
Be assured that we will get in touch with you to resolve this matter as soon as possible as we do not want to lose you as a loyal customer.
Kindest Regards,
The Twisp Team
Hi Alexander,
We do apologise to hear that you are not happy with the service that you have received from our Support Team.
Be assured that we will get in touch with you to resolve this matter as soon as possible as we do not want to lose you as a loyal customer.
Kindest Regards,
The Twisp Team
