Coils and Service

I bought a new coil for my Cirrus unit 5 days ago and the coil burnt from the get go. Now I have been advised a few different stories from your employees. I buy at the stand at Woodlands mall. My wife was just there to get it exchanged and was given a ton of uphill because its not policy.

1. One of your staff said - You need to fill the tank and put liquid in the top of the coil to prep the coil. 2. We came back from holiday in January and was told by another staff member that no you don't have to put liquid in the coil - this will make it burn out quicker.

So my actual argument here us that your staff don't know what they are talking about? They don't know their products and this causes people like myself to pay almost R60 for a coil and have it burn out immediately and burn non stop for 3 days.

My wife and I spend R1800 - R2000 a month with that store and we have bought and gone through 4 different twisp devices in the past year or so. We spend a lot of money with your woodlands store and we don'r even get rewards for Orange liquids either which begs the question as to why we spend over R200 on a bottle of liquid when the advice we are given is not good enough. Plus we have had issues with your Ion devices, Clearo devices with batteries overheating and not charging etc etc etc .... I have had an issue with every product I have ever bought and yet we still stick with twisp and support you guys.

From now on when I buy a coil from one of your stores I will have them change it for me and fill it for me and smoke at that stand for 30 minutes to make sure that it is not in fact you product that has become less than worth it.

I am sure you have faults on coils etc?

I work in the electronics industry and trust me we have a unit or product with an issue quiet often due to the supplier not quality checking properly.

Thanks for your time and I know we might seem like small clients but we spend regularly with your brand and I work very hard for brands that I sell and I can guarantee you if one of my products fails or gives an issue my company doesn't turn around and say "Sorry Mr customer its a consumable we cant help you?

Anyway have an amazing day further .....