CN
Candice N
1 reviews | Active since Aug 2019
12 Aug 2019, 12:26
Clearo 2 is a disappointment!
The Clearo 2 is terrible now! The liquid seeps out of the top..making the liquid go into your month every time you pull on it. Just bought a new one a week ago from OR tambo's pop up twisp store. The quality has dropped and they are *****s now! The Ion device is even worse!
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Twisp The Smoking Alternative's replyOfficial
13 Aug 2019, 09:53Good morning Candice, thank you for taking the time to reach out to us with,
If your device is leaking through the mouthpiece: This is mainly due to left over vapour. This is a natural process of condensation, this occurs when not all the vapour is drawn out. The vapour then turns back into a liquid and can seep into the base causing leaking out the mouthpiece. Kindly dis-assemble your device and clean each component thoroughly. Remove the mouth piece and clean the chamber of the tank and mouth piece with some tissue paper. Remove your coil, wrap your coil in some tissue paper and give it 5-6 hard shakes in a downward motion. Now clean the base section of your battery and re-assemble. If the leakage is still occurring, and all seals are in place, please refer to your nearest Twisp counter in order for an assessment to be done.
If your device is leaking through the mouthpiece: This is mainly due to left over vapour. This is a natural process of condensation, this occurs when not all the vapour is drawn out. The vapour then turns back into a liquid and can seep into the base causing leaking out the mouthpiece. Kindly dis-assemble your device and clean each component thoroughly. Remove the mouth piece and clean the chamber of the tank and mouth piece with some tissue paper. Remove your coil, wrap your coil in some tissue paper and give it 5-6 hard shakes in a downward motion. Now clean the base section of your battery and re-assemble. If the leakage is still occurring, and all seals are in place, please refer to your nearest Twisp counter in order for an assessment to be done.
Twisp The Smoking Alternative's reply13 Aug 2019, 09:53
Official
Good morning Candice, thank you for taking the time to reach out to us with,
If your device is leaking through the mouthpiece: This is mainly due to left over vapour. This is a natural process of condensation, this occurs when not all the vapour is drawn out. The vapour then turns back into a liquid and can seep into the base causing leaking out the mouthpiece. Kindly dis-assemble your device and clean each component thoroughly. Remove the mouth piece and clean the chamber of the tank and mouth piece with some tissue paper. Remove your coil, wrap your coil in some tissue paper and give it 5-6 hard shakes in a downward motion. Now clean the base section of your battery and re-assemble. If the leakage is still occurring, and all seals are in place, please refer to your nearest Twisp counter in order for an assessment to be done.
If your device is leaking through the mouthpiece: This is mainly due to left over vapour. This is a natural process of condensation, this occurs when not all the vapour is drawn out. The vapour then turns back into a liquid and can seep into the base causing leaking out the mouthpiece. Kindly dis-assemble your device and clean each component thoroughly. Remove the mouth piece and clean the chamber of the tank and mouth piece with some tissue paper. Remove your coil, wrap your coil in some tissue paper and give it 5-6 hard shakes in a downward motion. Now clean the base section of your battery and re-assemble. If the leakage is still occurring, and all seals are in place, please refer to your nearest Twisp counter in order for an assessment to be done.