rG
roger G
1 reviews | Active since Oct 2016
19 Feb 2019, 15:32
Cheers Twisp
In the last 6 or 8 moths I have bought 2 Cirrus devices, 1 refuses to charge, 1 charges but doesn't ignite and the third has totally given up. No thanks Twisp. Will either return to smoking or go with an Alan Carr book. But this journey with you has been more frustrating than anything. An alternative to nothing so far.
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Replies (2)
Twisp The Smoking Alternative's replyOfficial
20 Feb 2019, 10:58Good morning Roger, thank you for taking the time to reach out to us. We are sorry to hear about your experience with our Twisp Cirrus device and we do apologize for any inconvenience caused. We have investigated and we have found that your batteries are still under warranty. We would advice you to take your batteries to one of our closes Twisp kiosk to you and one of our staff members will do a full assessment on the batteries and if it is found to be faulty they will then exchange the faulty part for you. Please have your proof of payment with you when visiting the Twisp kiosk.
Twisp The Smoking Alternative's reply20 Feb 2019, 10:58
Official
Good morning Roger, thank you for taking the time to reach out to us. We are sorry to hear about your experience with our Twisp Cirrus device and we do apologize for any inconvenience caused. We have investigated and we have found that your batteries are still under warranty. We would advice you to take your batteries to one of our closes Twisp kiosk to you and one of our staff members will do a full assessment on the batteries and if it is found to be faulty they will then exchange the faulty part for you. Please have your proof of payment with you when visiting the Twisp kiosk.
rG
roger G's updateReviewer Update
20 Feb 2019, 11:23Would proof of purchase also be under my records at the kiosk where I purchased the device? Thought that's why number has to be taken on every item purchase.
rG
roger G's update20 Feb 2019, 11:23
Reviewer Update
Would proof of purchase also be under my records at the kiosk where I purchased the device? Thought that's why number has to be taken on every item purchase.