TG
Tiffany G

1 reviews | Active since Feb 2016

12 Jul 2019, 08:05

Burnt Tyko Coil Extremely Annoying

I have shared my views on the twisp website and they have failed to get in contact with me.

I am extremely disappointed in your Tyko coils that burns out within 1 day!!! I went to canal walk and they advised I have to lodge my issue on your site and to which no one had gotten back to me !! I used your Cure first and that was faulty with the cure flavour that was always an issue I switched to the SMOD to my surprise the same issue with the coils burning outs I purchased the twisp product because I thought that I wont have any issues at all but every turn it's an issue! The guy at the canal tasted the product and confirmed it's the coils thats the issue I want a refund immediately or a return in the stupid **** that burns out I am extremely annoyed and upset you guys are the worst!

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Replies (2)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply17 Jul 2019, 15:34
Official
Good afternoon Tiffany, thank you for taking the time to reach out to us with your current query, we are sorry to hear about your experience with our devices and we do apologize for the inconvenience caused to you.

with regards to your query the number one reason for a burnt coil would be due to under priming a coil before usage as this will result in impacting the coil's life span. Under priming would be not soaking the cotton in the coil with enough liquid therefor you will experience a burning sensation and this will come from the dry cotton in the coil. We would like some information from you as it will help us investigate further into your query.

  1. What tank are you using on your S-mod ?
  2. What liquid are you currently using in your device?
  3. What airflow setting do you use your tank on?
  4. What wattage setting do you frequently  use your S-mod on?
  
TG
Tiffany G's update17 Jul 2019, 16:12
Reviewer Update
  1. What tank are you using on your S-mod ?Tyko
  2. What liquid are you currently using in your device?Tropical slush
  3. What airflow setting do you use your tank , not sure how to check that .
  4. What wattage setting do you frequently use your S-mod on?I have it on 2 or 3. When I put a new coil in I use 1 .